Hotels.com is having some serious hiccups in its booking confirmation mailer. I booked a hotel using Hotels.com and they billed me alright but failed to send the confimation mail. I had to call to their service desk where they told me that “We’ve been having a lot of problems with getting these confirmations mailed.”

The confirmation was emailed to me manually, so all is well. However, the next hotel booking I made using Booking.com…

An interesting sidenote: I actually considered booking my next accommodation through Hotels.com as well, despite the extra trouble, because their site is so well localized. They have lots of information in finnish and offer a local service number. Such is the power of localization…

Hotels.com is owned by Expedia. Booking.com is owned by Priceline. Hotelclub.com is owned by Orbitz. Is the only “independent” hotel booking site the german HRS?