Do you think that an airline would have a customer service staff reachable over phone? I did. But now I know better. :-) I had the most curious conversation with a Lufthansa representative at their ticket desk at the Frankfurt Airport about a canceled flight: Me: My flight from Seattle was canceled. I’d like to …
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Hotels.com is having some serious hiccups in its booking confirmation mailer. I booked a hotel using Hotels.com and they billed me alright but failed to send the confimation mail. I had to call to their service desk where they told me that “We’ve been having a lot of problems with getting these confirmations mailed.” The …
How much time did you spend in choosing your flights last time? Going through various options and different flight plans takes a lot of time nowadays. There are so many websites to check and so many different routes for getting from A to B that choosing the best one takes ages. And how to define …
Hitwise published a report of travel website rankings in the U.S (pdf, 216kB). According to the report, the Top-20 sites get almost 50% of all visits to travel sites. And Top-100 sites get about two thirds of visits. Winner takes it all, eh? Absolute visitor numbers are not estimated in the report, only relative values. …
I’ve read a number of forecasts for year 2009 regarding travel industry. Various experts have tried to analyze what’s going to happen next year and what will be the main trends. The credit crunch and economic downturn play a major part in every report – of course – but there are many theories about the …
What sights should I see in Barcelona, Spain? Which trails would be suitable for my type of hiker in the Rocky Mountain National Park, Colorado? TripSay answers to these questions by providing recommendations and tips from friends. The idea is simple: instead of browsing through a number of websites and guidebooks, just get the travel …
I was asked to speak at the Creative Lapland Seminar in Rovaniemi. The seminar is about experience economy and tourism. In their words: Although experience has become an everyday buzzword, most businesses do not know how to change the core business processes to render customer experiences. A holistic multi-sector approach is a key for successful …